1

for internet sales

Shipping & payment conditions

Shipping countries Shipping costs Max. additional shipping time Payment methods
Netherlands €6,47 1 day ALL
Germany €8,09 2 - 3 days ALL
Austria €8,83 3 days ALL
Belgium €7,87 2 day ALL
Denmark €8,83 3 - 4 days ALL
Spain €11,92 4 days ALL
Finland on request 3 - 4 days ALL
France €10,89 3 - 4 days ALL
Italy €11,92 3 days ALL
Luxembourg €10,04 2 days ALL
Malta €18,76 5 days ALL
Monaco on request 4 days ALL
Norway on request 3 - 4 days ALL
Poland €11,92 3 days ALL
Portugal €13,92 4 days ALL
Czech Republic €16,00 3 days ALL
United Kingdom €10,89 4 days ALL
Switzerland €13,60 3 days + Douane ALL
Sweden €11,92 3 days ALL
United States €24,50 5 days ALL


1. General, customer base, language

  1. All offers, sales contracts, supplies and services that meet our customers' purchases from our online shop http://webshop.pronatu.eu (after the "Webshop") subject to these General Conditions.


 
2. Conclusion of contract

 

  1. Our offers are not binding in the webshop. By placing an order in the shop, the customer makes a binding offer to purchase the product in question. The customer is bound to the offer until the end of the third day following the day of the offer business day.

  2. We will send Customer immediately after receipt of the offer an acknowledgment of receipt of the offer, which is not an acceptance of the offer. The offer is only accepted by us once we explain to the customer (via email) to accept or send the goods. The purchase contract with the client is done by our assumption.


 
3. Prices and Payment

 

  1. However, our prices include the legal value added tax, not shipping costs.

  2. Unless expressly otherwise agreed, we deliver only against advance payment (in the specified manner on the order form) against an invoice (which will be sent via email and can be included in our assumption).


 
4. Shipment of the goods

 

  1. We will ship the goods must be no later than the obvious when ordering on the respective supply side shipping date (the date of delivery of the goods by us to the shipping company) send to the customer, this applies only approximately and therefore exceeded by up to three business days. If no shipping date is specified, as "in stock" excellent goods within five working days (subject to paragraph 2 of permissible pursuant sell-off) and all other goods shipped within three weeks his decisive period begins for the determination of the shipping date, on the date of receipt of the full purchase price (including tax and shipping).

  2. If the goods are in receipt of bids by the customer in the shop marked as "in stock" and the delivery against advance payment, we will hold the goods within a period of the specified working days of our acceptance of the offer in stock; is payment is not made within this time with us, we shall be entitled at any time to sell off the goods. In this case, the shipment within the said period of five working days occurs only while supplies last. Otherwise, valid for sending a period of three weeks from receipt of payment as agreed.

  3. In the event that our supplier merchandise that was "not in stock" are marked on the order by the customer on the supply side in the shop than or sold off in accordance with paragraph 2, does not deliver on time to us, extended the otherwise referred to in paragraph 1 and 2 relevant deadline for delivery by our suppliers, plus one or two working days, but not exceeding a period of three weeks. The requirement for this extension that we reordered the goods immediately and are not responsible for the delay in delivery by our suppliers.

  4. If the goods from any of the reasons referred to in paragraph 3 is not or is not available in time, we will show the customer immediately. If the goods are not available at our suppliers for the foreseeable future, we are entitled to withdraw from the contract. In case of cancellation we will refund the customer shall immediately paid to us payments. The customer's statutory rights for delayed delivery are not affected by the aforementioned arrangement, whereby the customer can claim damages only by special provisions of section 9 of these General Terms.

  5. We are entitled to make partial deliveries of data collected in an order, separate usable products, which we will bear the additional shipping charges caused thereby.

 

5. Shipping, insurance and transfer of risk

 

  1. Unless expressly agreed otherwise, we determine the appropriate shipping method and the shipping company immediately at our reasonable discretion.

  2. We only owe the timely, proper delivery of the goods to the shipping company and are not responsible for damage caused by shipping company delays. A person referred to in the shop shipping time is therefore not binding.

  3. If the customer is consumer, the risk of accidental loss, accidental damage or accidental loss of the goods delivered in the time to the customer about where the product is delivered to the customer or the customer is in default of acceptance.


 
6. Retention of title

 

  1. We reserve title to the goods delivered by us until full payment of the purchase price (including tax and shipping) for the product concerned.

  2. The customer is not entitled to resell the goods delivered by us under retention of title goods without our prior written consent.


 
7. Warranty

 

  1. In all the goods from our shop are legal warranty rights.

  2. If the goods supplied subject to a defect, the Customer of us may first require the removal of the defect or delivery of defective goods. We may refuse the type of subsequent performance chosen by the purchaser, if this is only possible with disproportionate costs.

  3. If the subsequent performance in accordance with para. 7 (2) fails, or if the customer is unreasonable or if we refuse the supplementary performance, the customer is entitled respectively in accordance with the applicable law to cancel the purchase contract, to reduce the purchase price or to demand compensation or reimbursement of futile expenses. For customer claims for damages in addition to the specific provisions of clause apply. 9 of these General Terms.

  4. The warranty period is specified in the information sheets shelf life, from delivery.


 
8. Industrial property rights and copyrights

 

  1. The customer is not entitled to alter the products in any way, this should be done, then to self-responsibility.

  2. We are under no obligation to disclose the exact mixing ratios and quantities.


 
9. Liability

 

  1. Our liability for negligence (except gross negligence) is (including VAT) is limited in the case of delay in delivery to an amount of (10)% of the respective purchase price.

  2. We are not liable (same, for whatever legal reason) for damages that are typically not expected on the nature of the particular contract and the goods and in normal use of the goods. Excluded, our liability is also responsible for damages resulting from Unauthorised modified products. The foregoing limitations will not apply in cases of intent or grossegligence.


 
10. Privacy

 

  1. We may process and store, to the extent necessary for the execution and settlement of the purchase contract and as long as we are obliged to keep these data due to legal provisions, the respective data relating to sales contracts.

  2. We reserve the right to transfer personal data of customers to credit bureaus, to the extent necessary for the purpose of a credit check, provided that the customer hereby agrees, in individual cases explicitly. We will not otherwise transfer personal customer data without the express consent of the customer explained to third parties, except to the extent we are required by law to release data.

  3. The collection, transmission or other processing of personal data of the customer other than those referred to in this section 10 purposes is not permitted us.


 
11. Applicable law and jurisdiction

  1. The existing between us and the customer purchase agreement is subject to subject to binding international private law rules the law of the Netherlands, right bank Rotterdam under exclusion of the UN Sales Convention.

 
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